FAQ's

Where do you deliver?

Currently we deliver to the UK and EU

How long is the delivery?

UK Delivery: 2-5 Business Days

EU Delivery: 5-10 Business Days

What if my creators' fragrance is out of stock?

Press the 'Notify' button on the specific product. You can also sign up to our newsletter to get early access to new collections and exclusive discounts!

What if my favourite creator is not on SEBEXA?

Not all creators have come across SEBEXA yet! If you would like for your favourite creator to join SEBEXA, let them know about our services. If they get in contact with us and share your name, we will give you a free sample of their chosen fragrance!

Are SEBEXA fragrances suitable for all skin types?

Yes, our fragrances are crafted using natural ingredients, making them suitable for most skin types. However, we always recommend doing a patch test first, especially if you have sensitive skin.

Can I return a fragrance if I don't like it?

We understand that fragrance is a personal choice. Please refer to our return policy for details on returns and exchanges. We strive to ensure our customers are satisfied and will work with you to resolve any issues.

How can I become a creator collaborator with SEBEXA?

We're always looking for passionate creators to join our community! If you're based in the UK, have a minimum of 15k followers, and an average engagement rate of 3.5% or higher, please reach out to us through our COLLABORATIONS page.

How often do you release new fragrances?

We collaborate with creators to launch new fragrances regularly. Sign up for our newsletter to stay updated on new releases, special collaborations, and exclusive offers.